ABOUT US

Our Story

 

After traveling the world for more than 24 years, Jake and Damon formed Travelcation, a personal concierge travel service without the additional costs you would find elsewhere.

 

Our philosophy is to build  genuine relationships that turns customers into friends. We want to pass on our knowledge, experience and share our passion for travel with our friends. That’s why we say...

 

‘See the world the way we do!”
 

As our team grew so did our offering now under four distinct brands: Travelcation, Backroads Australia, Backroads New Zealand and Vagaytion. Each of our brands still maintain the same core values of a travel company, which genuinely cares for our friends, and passes on our highly valued knowledge to offer unique travel experience like only a friend could.

The Travelcation Group is a collective of four brands:

Travelcation, a travel agency that focus on the personal needs of our travellers.  

 

We want to make the experience of booking travel easy and painless starting with our flexible hours to service you at a time that is more suitable to you.

 

Our team of experienced travellers will offer you top service with competitive pricing, the option to pay off your holiday over 9 months interest free and will inspire you to visit destinations you never thought of.

Web: travelcation.com.au

Backroads New Zealand is a tour operator and Destination management company. We have so much love for this beautiful country and whatever your customer's holiday style, budget, needs or desires, Backroads New Zealand has New Zealand covered.

 

Backpacking on a shoestring budget or living it up in luxury. Chartering a group tour or Planning a ski corporate function.

 

We will look after all your needs. 

Web: backroadsnewzealand.com

Backroads Australia is an inbound tour operator and destination management company. We create bespoke itineraries for tour companies and travel agents around the world who are looking to bring their customers to Australia.

 

We know that international guests want to explore our thriving capital cities, but also want to immerse themselves into a unique outback and coastal experience. With our extensive knowledge of this wonderful land we call home, we want to share it with the world.

Web: backroadsaustralia.com

Vagaytion specialise is providing unique LGBT travel experiences. We believe in providing a 5 star complete travel experience for gay and lesbian travellers without the extra service fee. We will take the time to research a range of possibilities to find a vagaytion that is exactly what you’re looking for.  Our team are passionate and have a love for travel and with with our wealth of knowledge, you can rest assure that you’re holiday is in good hands.  Whether you’re looking at staying in a gay resort in Sitges, Party on a gay cruise in the Caribbean, hit the clubs during pride month in Tel Aviv or just visit new destinations and making new friends on an all gay tour, we have you covered.

Web: vagaytion.com.au

Mobile Technology

 

We never go anywhere without our mobile phone.  It is our tour guide, travel agency, best restaurant locator, maps and more.  The Travelcation Group brings all your documentations to your Mobile phone.  Gone are the days of paper documents.  We believe your itinerary and all documentations for your trip should be available in the palm of your hand at all time.  

 

When you book with the Travelcation Group, this is exactly what you will get, an interactive travel document app with flights updates and notification, trip notes, the ability to add in your own bookings and notes and group messaging.  

For our partners, we can also co-brand so your customers will see your branding when they turn on the app. We just want to make your lives easier!

Plant a Tree Program

More people than ever are traveling and seeing this amazing world.  The Travelcation Group is taking responsibility to promote ecotourism and minimise the carbon footprint of our travellers. In partnership with Carbon Neutral, we are committed to planting one tree for every booking we make. Together we can leave the earth in a better place than we found it.

Meet the team

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Having extensively travelled the world, I can tick off over 50 countries, having visited some of the most amazing places. 

 

I’ve stayed in accommodation ranging from a Ger tent in Mongolia to 5 star overwater bungalows in Tahiti. I have firsthand flown on all travel classes from economy to first. Experienced adventures such as cruising across the mediterranean, learning Tai Chi at the Shaolin Temple in China and Safariing in Africa.

 

Some of my favourites include seeing broadway shows in New York, sailing down the Nile in Egypt, water festival in Bangkok, cycling through Paris, eating amazing seafood in Nha Trang and scuba diving in the pristine waters of Fiji.

 

I have been in the Travel industry and doing what I love for a decade and a half and extremely proficient in both leisure and corporate travel. Working in retail travel, I’ve won numerous awards including 2 consecutive years for Best Travel Advisor and 5 awards for Best Travel Manager. I have also been written up in the Travel Weekly magazine as the 6th most successful travel agent of 2006.  More recently an award for best new starter business 2016.

 

My passion has always been to realise your travel dreams, with my years of experience of the domestic as well as international market, I am here to make your experience of planing an trip as easy as picking up the phone.

Director & Founder

jake@travelcation.com.au

JAKE CHIEM

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My first overseas holiday was to Japan, fresh out of school I studied Japanese and my Japanese teacher opened my eyes to a much bigger world than Sydney, Australia by taking me to the bustling streets of Tokyo. That single experience triggered a passion that has seen me travel all over the world. I have climbed the stairs of Notre Dame in Paris, walked through the valley of the kings in Egypt, made rice paper on the Mekong Delta in Vietnam, climbed the great wall of china, explored the streets of Budapest, eaten pizza in Italy, seen the archaeological ruins of Tulum in Mexico and lost way too much money in Las Vegas.

 

Who would have thought whilst I was meditating with monks in Japan on that first trip over 20 years ago, that I could turn all this experience into a job that allows me to share it with you. When you book a holiday with Travelcation you are receiving more than 60 years combined experience of travel with each consultation. If your wondering how can I help with your next exciting adventure? In more ways than you might expect.

Marketing & Sales

damon@travelcation.com.au

DAMON LOW

Saskia

Ever since I can remember I have always been obsessed with travelling, different cultures and languages. As a little girl my favorite thing to do was to sit on the couch with my dad and study the world map. I tried to memorize the countries and their capitals and I would picture myself being there one day. I made it a goal to visit every single country in the world.

All of this led me to my choice of studies; International Tourism Management.

 

Being born in the Netherlands I had the privilege to travel all over Europe and now that I obtained my bachelors degree I thought it was time for a new adventure. I packed my things and moved to Australia to chase love and explore a different part of the world; I absolutely love it.

 

My favorite part of working as a travel expert for travelcation is that I get to share my passion, my knowledge and the things that excite me with like minded people and to turn their dreams into reality.

 

Some of my favorite destinations are South Africa, Cuba and of course my home country of the Netherlands. If you need any insider’s tips on where to eat, sleep, explore in these countries and many more you know where to find me!

SASKI VAN DEN HEUVEL

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I grew up in Paraguay and moved to Australia in my teens. Having to adapt to the new culture and language was a huge part of what awakened my curiosity to see more of the world. My background in photography is what allowed my obsession with travelling to grow. I started capturing unbelievable memories one click at a time. Exploring the world became true happiness to me, it's the thing I look forward to when everyday life becomes a little bland or difficult. I love seeing new places, encountering new cultures and meeting people who I may never see again, but will forever be a special part of my journey.  

 

I love so much about travelling; from getting lost in the bustling streets of Buenos Aires to the thrilling adventure of jet boating under the largest waterfalls in Brazil. Whether it's tasting the delicious authentic food of south east South-East Asia, or witnessing the incredible snow-capped mountains of New Zealand's south island. I especially loved filling my lungs with the fresh Vermont air and smelling the Canadian maple trees, but these are just a few of my most treasured memories.  

 

In those moments when I am travelling, I often think of many who aren't fortunate enough to have had these experiences yet. I am excited to have a role where I can share my travel knowledge and experience in research, booking and planning to help you experience more of this exciting world. Let me help you create your next journey! 

MONICA CHRIPCZUK

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New adventures and exploring off the beaten track destinations has always been a passion of mine. Whether that be trekking through remote rainforests, fishing in a pristine lake, laying on a secluded beach or shopping in a 5 star mall. 

 

Growing up on the Gold Coast I was lucky enough to be surrounded by beautiful beaches, unique rainforests, and a large selection of theme parks. Living in the tourism capital of Australia I was exposed to large volumes of tourist activity and people from diverse cultures.  

 

My favorite part of working as a travel expert is that I get to share my experience and knowledge with people who love adventure and are looking to explore new destinations. 

 

Some of my favourite destinations are Italy,  Indonesia and many beautiful locations around Australia. If you’re looking for a fun and adventurous holiday, I am here to help you make this come true. 

BRONTE ASKEW

Booking your holiday can be quite involved, daunting & costly. I am here to find you the best deals, take the stress out of planning your well deserved break & make your holiday fun!


My love of travel began 20 years ago. I am lucky enough to have travelled widely to destinations such as domestic Australia, Indonesia, Singapore (yes, 22 times!) Malaysia, Thailand, Vietnam, India, China, Hong Kong, Jamaica (having been married on Onassis’ yacht!) Mauritius, Fiji, New Zealand (both North and South Island) Paris, England and Scotland, USA and Canada. I have even sailed a few cruises!
My clients book with me because they know I listen to their needs. I have the experience and first hand knowledge to give recommendations which are tailored to your requirements and more importantly I can save you time and money. Satisfaction is the number one element for me as a professional travel planner. Most of my clients will come by me, from recommendations from one of their friends, colleagues or family letting them know about their fantastic holiday experiences.


So, next time you are looking for the perfect holiday please call me. I guarantee to provide you with the highest possible level of personal service coupled with enthusiasm, reliability and most importantly my own extensive travel history.


Travel is indeed my passion not just my job.

JULIE REVETT

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Travel has always been a big part of my life. I should have known when I was planning the itinerary for our big family holiday to the USA when I was 13 that becoming a travel agent was inevitable. From picking the hotels and how many nights in each city, to the route for the drive and what we would do once we got there, I loved piecing it all together.

 

Fast forward to today and the only thing that’s changed is that I’m now sharing that excitement, passion and experience with others. Planning to eat your way around Spain? Sail around the Greek Islands? How about a yoga retreat in Thailand? Or shop ‘til you drop in New York? Whether you’re travelling for the first time, or the 100th time, there’s always something new to discover, and I’m here to help.

LISA CHEW

WHAT MAKES US DIFFERENT?

Arranging travel can be stressful but it doesn’t have to be.  Our values are centered around providing the best customer service, we will ensure you get the best possible experience right from the first point of contact because your happiness matters and because we care, we will do everything in our power to make sure you have the best experience both booking and on holiday.

Great Value

With exclusive deals on flights, accommodation and sightseeing, backed by Travel Partners under the umbrella of the Flight Centre Travel Group, not only do you get competitive pricing you also get a personal travel concierge that will make sure your holiday is perfect every step of the way.

Always Available

No one cares more about your trip than Travelcation.  That's why we are always available for you no matter what, And with our Travelcation app, you know we're always there to assist.

Experience

With over 15 years experience booking travel and visits to most of the globe, we know the tricks of the trade to get you not only the best itineraries but can also give personal travel advice.  We are also ATAS accredited so you know you’re in good hands.

Award Winning

We are committed to finding you incredible holidays. Maybe that’s why our trophy cabinet is so jam-packed. 

Travel Weekly top 50 travel agent

Travel adviser of the year

(3 times)

New business of the year

Just to name a few...

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